Most agency founders I work with have the same story. Business is going well. They've got clients. They've got a team. But everything feels fragile. One more client and someone drops a ball. One person leaves and three projects are in trouble.

I have a Master of Science in International Business and Economics. I spent 10 years at Levi Strauss HQ. I'm a certified Online Business Manager and Director of Operations. I've built operations for two-person agencies, 100-person teams, and a multinational corporation. I use operational frameworks, AI automation, and ClickUp to build systems that actually hold.

I'm not the kind of consultant who designs a beautiful process, hands you a deck, and disappears. I've been in the trenches. I've managed full-time teams and contractors. I know what holds up on a Monday morning when three things go sideways before lunch.

I work specifically with service-based agencies now because I've seen the breaking point so many times. You're good at the work. The work isn't the problem. The problem is that nothing was built to handle this volume, and your clients are starting to feel it.